Returns & Refunds Policy
At Chef Preserve, we take pride in the quality of our artisanal food products; however, if you are not completely satisfied with your purchase, we offer a 30-day window for returns on non-perishable items. Please note that for safety reasons, opened food containers cannot be returned unless they arrived damaged or defective.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.
Prepare the Package
Ensure the items are in their original, unopened packaging and securely box them to prevent damage during transit.
Ship to Our Kitchen
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing